Although widely overlooked, most small businesses don’t realize that their business phone system can help generate more money outside of following up on leads and customer service. Businesses which do utilize such services should take full advantage of the opportunities a cloud phone system provides.
Having VoIP business phone systems, like those provided by Broadview Networks, may not only reduce your overhead, but will also come with functionality to compartmentalize your employees, such as Auto Attendants and Call Queuing, so they may focus on the job in which they specialize. If an employee is handling all tasks, such as customer service, returns, questions, sales, or even complaints, productivity is significantly reduced, which will cost you more in the long run.
Features such as Call Logging and Call Monitoring will provide your business with very valuable information. Keeping a record of statistics and organizing that data may seem insignificant, but it is one of the most important aspects of not only being more efficient, but also of optimizing revenue. When your data shows the busiest times customers are calling, you can schedule your staff accordingly and avoid scheduling employees when there isn’t much going on. Furthermore, by monitoring your employees’ interactions with customers, you will be able to determine which departments they are most suited for. Maybe “Mr. Smith” isn’t that great at customer service after all, but makes a killer salesman.
Today’s technology for VoIP will bring your business into the 21st century and help it run like a well-oiled machine. The fact that you do not have to physically be on location to perform your duties will provide the optimal environment, and opportunity, for compounding profits. For instance, your sales team will be able to travel to meetings while still recruiting new clients, instead of scheduling a time for when they return, effectively “killing two birds with one stone.”
When all things are considered, the benefits of switching to VoIP technology are clear. However, VoIP service providers only provide the tools necessary for establishing the opportunities for success. Ultimately, it is up to your business to decide how profitable, and efficient, it wants to be.
– Molly Malone (Guest Writer) http://www.buzz2fone.com
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