Delhi International Airport Limited gets ISO 20000 Certification

IGI Airport operator, Delhi International Airport Limited (DIAL), has got ISO 20000 certification for eliminating and controlling IT related threats on its IT service management system. With this, Delhi has become the sixth airport in the world after Dubai, Munich, Abu Dhabi, Incheon and Hyderabad to get this certification, a statement from the DIAL said. The ISO 20000-1:2011 is a service management system (SMS) standard that specifies requirements for an IT service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.

Pic source: CNNGo

“This confirms our strength on IT Infrastructure Library (ITIL) processes and procedures. It also establishes DIAL’s robust ITIL system adhering to world’s most respected framework for IT projects, delivery and applications. Our customers’ data, travel information and transactions are more secured all through this structured ISO approach. Thus, eliminating and controlling all IT related threats,” DIAL CEO, I Prabhakara Rao said.

Singapore Airlines lounge @ Delhi airport. Pic source:

At DIAL, IT Infrastructure Library (ITIL) consists of 13 processes which are used in ITSMS to ensure cost effectiveness, availability, zero tolerance and customer satisfaction. DIAL had, in June, also attained ISO 27001 Continuity, which was an IT information security framework which certifies that the company was demonstrating and following best of the world IT information security principles, processes and procedures. The continuity of the ISO 27001 certification was assessed and adjudged by British Standards Institution (BSI) during their annual audit, the statement said.

News source: Economic Times